Support

Contact

Support email: scheckas.immo@gmail.com

Provider:

Alexander Scheck
Chemnitzer Str. 14
44577 Castrop-Rauxel
Germany

Helpful information for support requests

• selected app language and iPhone model, if known
• approximate time of the issue
• whether Wi-Fi or cellular was used
• screenshot of the error message, if available
• for questions about earlier purchases: approximate purchase time and product, but do not send payment details

Common hints

If ingredients are not detected correctly, a brighter photo with an open fridge, visible food and less reflection often helps.

The current app version is free and no longer displays a scan balance. Contact support with your support ID for questions about purchases from earlier versions; existing rights and purchase records remain unaffected by the change.

If the server is not reachable, check internet connectivity, cellular/Wi-Fi and restart the app. The public server status can be checked at https://yourfridge.scheckas.synology.me/health.

Privacy and deletion requests

Support and privacy requests and questions about earlier purchases are easiest to submit through the in-app support form, which automatically includes the support ID. For an email request, include the support ID shown in the app. The app does not store an email address connected with Sign in with Apple.